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Returns & Refunds Policy

At CAFE UB SF LLC, we want you to be completely satisfied with your coffee brewing equipment. If you need to make a return or exchange, our policy is designed to be fair, transparent, and straightforward.

Key Policy Summary

  • Return Window: 30 calendar days from the date of delivery.
  • Restocking Fee: $0.00 — We never charge restocking fees on returns.
  • Return Shipping: Free prepaid return label for defective, damaged, or incorrect items. Customer covers return shipping for voluntary returns (unused items).
  • Refund Method: 100% refund credited back to your original payment method.
  • Refund Processing: Within 5–7 business days of inspection.

Return Address

All returns must be shipped to our central Missouri fulfillment and inspection facility:

CAFE UB SF LLC — Returns Department
208 S Wentz St
Macon, MO 63552
United States
Phone: (569) 943-3312
Email: contact@cafeubsf.com

Return Eligibility & Item Condition

  • Eligible: Brand-new, unused equipment in its original retail packaging with all manuals, accessories, and components intact.
  • Damaged / Defective on Arrival: Fully covered. If an item arrives broken, damaged in transit, or has a manufacturing defect, contact us within 48 hours for an immediate replacement or full refund with zero fees.
  • Ineligible: Equipment that has been used to brew coffee or grind beans (for hygiene and food-contact health standards), items missing components, or returns initiated past 30 days.

Step-by-Step Return Process

  1. Initiate Request: Email contact@cafeubsf.com with your Order Number and item details.
  2. Receive Authorization & Instructions: Our support team will confirm eligibility and issue an RMA (Return Merchandise Authorization) number and instructions within 1 business day. If the item was damaged, we will provide a prepaid shipping label.
  3. Pack Securely: Repack the item securely in its original packaging along with all original inserts, cables, portafilters, or accessories.
  4. Ship Your Return: Drop off the package with the designated carrier (USPS or FedEx) and retain tracking information for your records.

Refund Processing & Timeline

Once your return is delivered to our Macon, MO facility, our technicians inspect the item within 2 business days. Once approved, your refund will be immediately processed back to your original payment method (Credit/Debit Card). Depending on your financial institution, funds typically reflect in your account within 5–7 business days.

Exchanges

Prefer an alternative model, size, or finish? Let us know when contacting our team and we will coordinate an expedited exchange so you can get the exact brewing setup you desire.

Contact Customer Support

If you have any questions regarding your return, contact us:

Email: contact@cafeubsf.com (7 days a week)
Phone: (569) 943-3312 (Mon–Fri, 9am–5pm CT)
Address: 208 S Wentz St, Macon, MO 63552, United States