Frequently Asked Questions

How much does shipping cost?

Shipping is 100% free ($0.00) on every order shipped within the contiguous United States. We do not have any minimum order thresholds or unexpected handling surcharges at checkout.

How long does order processing and delivery take?

Our standard fulfillment timeline consists of:

• Handling / Processing Time: 1–2 business days (Monday–Friday).
• Transit Time: 3–5 business days (Monday–Friday).
• Total Estimated Delivery: 4–7 business days.

Orders placed before our daily cut-off time of 2:00 PM Central Time (CST) begin processing the same business day.

Which shipping carriers do you use?

We partner with trusted domestic carriers including USPS Priority Mail, FedEx Ground, and UPS Ground. A tracking number is emailed immediately upon dispatch.

Do you ship internationally?

Currently, CAFE UB SF ships exclusively within the 48 contiguous United States. We do not ship internationally or to APO/FPO addresses at this time.

What is your return policy?

We offer a 30-day return window starting from the date of confirmed package delivery. Items must be in unused, original condition with all manufacturer packaging, manuals, and accessories intact.

Do you charge a restocking fee?

No. Our restocking fee is strictly $0.00 (Zero / Free) across our entire store. We do not deduct any restocking penalties from approved returns.

Who pays for return shipping?

• Defective, Damaged, or Incorrect Items: CAFE UB SF provides a 100% free prepaid return shipping label.
• Customer Remorse / Voluntary Returns: The customer is responsible for purchasing the return shipping postage.

What is your physical return warehouse address?

All authorized returns must be shipped to our central facility:
CAFE UB SF LLC — Returns Department
208 S Wentz St, Macon, MO 63552, United States

How long do refunds take to process?

Once your returned item is delivered and inspected at our warehouse (1–2 business days), refunds are issued immediately back to your original payment method. Funds typically reflect in your account within 5–7 business days.

What payment methods are accepted?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Cash on Delivery (COD).

Is my payment and personal information secure?

Yes. Our website uses end-to-end 256-bit SSL encryption and Level 1 PCI-DSS certified payment processing. We never store, log, or view your unencrypted credit card number or CVV code on our web servers.

What currency are prices listed in?

All prices and transactions are strictly in United States Dollars (USD - $).

Are all products authentic?

Yes. Every espresso machine, French press, pour-over brewer, and dripper sold on our storefront is 100% authentic artisan coffee gear sourced directly from authorized manufacturers and verified distributors.

How do I clean and descale my machine?

Care instructions are included with each product description and manual. Most drippers and glass carafes can be cleaned with warm water and mild dish soap. For espresso machines, we recommend regular descaling every 2–3 months using food-safe descaling solution to prevent mineral scale buildup.